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Middlesex Savings Bank has a suite of Lockbox services tailored to meet the needs of billers, large and small. Because of the flexibility of our platform, we can handle your unique requirements, typically without any programming or major effort. Because of this, there are no huge set-up fees that make changing difficult for large customers and using lockbox services uneconomical for small customers. With our services, you’ll have access to all the latest technology including image, internet bill payment, and electronic bill presentment.

Product Feature Summary

• Support for OCR A, OCR B, Bar Code and E13B font
• Support for alpha and/or numeric scan lines
• Support for a variety of scan line check-digit calculations
• Stop file processing – you may transmit or have us enter lists of accounts for which you do not want to process payments. If a payment for a stopped account comes in, the payment is not processed and immediate notification by fax and/or email of the transaction can be sent to you.
• Support for expanded data entry from the remittance for multiple amounts, applicant information, etc.
• Support for detecting and capturing address changes. Once captured, address changes can be transmitted to you for your file update.
• Automated review of courtesy amount and the legal amount. If a disagreement is detected, we can process the transaction according to your instructions.
• Support for ad hoc instructions – for example, you may ask us to identify any payment over $5,000 to account 567-675 and to process the check as a collection item.
• The ability to process payments for different bills paid with a single check.
• Support for credit card payments – Mark sense processing and ICR are used to detect and capture credit card information. A file is sent to your depository (or your Merchant) bank for authorization of the transactions and when the authorizations are returned, transactions not authorized are removed from the payment file. Authorized transactions are credited to your account by your Merchant processor.
• Event notification – receive emails, text messages to your pager or cell phone, and/or faxes of significant events such as transactions to a specific account, any transactions over a specified dollar amount, transactions to stopped accounts, transactions with a check from a specific bank, transactions matching specific mark sense conditions.
• Mark sense processing allows the use of “check boxes” or “bubble marks” to collect customer entered data on the stub. Most commonly used for address changes, it can also be used to capture meter readings, donation amounts, requests for information, etc.
• Optional capability to scan the envelope and attach it to the transaction along with the other images. This is important when keeping a record of the postmark is needed to determine payment timeliness or research on the return name and/or address is necessary.
• Correspondence imaging – Correspondence received with payments, in letter and legal size, can be imaged and attached to the transaction record along with the remittance and check. Correspondence can be isolated and reported on in separate batches.
• Real-time web access to all transaction data and images – Allows users with Internet access to retrieve, display, and print transaction data and images from anywhere in the world using a standard web browser. You do not need to install any special software or plug-ins! Also supports searching transaction using any captured data field as search criteria.
• Image CD’s – You can elect to receive a CD of transactions and images on a daily, weekly, or monthly schedule. The CD contains a viewer that enables research at any PC with a CD drive. Transactions can be searched by any of the captured data fields. Images of remittances, checks and correspondence can be displayed and printed by selecting the desired transaction.
• The ability to private label bills, web servicing, and other interfaces so your image is presented to your customers.
• Support for Accounts Receivable Conversion (ARC) – Following NACHA rules, you may elect to convert checks received for payment into ACH transactions for processing.

Support for telephone and Internet payments by ACH. Payments are integrated into one A/R data stream so you can get all your payments on one file.